Holiday Villa Rental Terms and Conditions

Villa Rental Terms and Conditions

Reservations and Deposits

1. For bookings made more than 30 days prior to the arrival date, a non-refundable deposit of either 25% (50% in high season) of the total rental amount or one night’s rent (whichever is greater) is required to secure the reservation. The remaining balance is due 30 days before arrival. Reservations will be held for 48 hours from the date of the invoice. After that the reservation cannot be guaranteed until the required deposit has been remitted
2. Bookings made within 30 days of the arrival date may require full payment of the property rental at the time of booking
3. If, after paying the deposit, the outstanding balance is not settled 30 days before the arrival date, LankaRealEstate.com (Pvt) Ltd t/a Holiday Villas Sri Lanka (hereafter referred to as “Lanka Real Estate”) reserves the right to cancel the reservation in accordance with applicable cancellation charges. Lanka Real Estate accepts no responsibility for failure to remit payment by the deadline
4. A cash security deposit may be requested upon arrival at the property, serving as protection against any potential damages or additional charges incurred during your stay. The security deposit will not exceed one day’s rent, and advance notice will be provided if such a deposit is necessary
5. The number of guests occupying the property must be clearly indicated at the time of booking and must not be exceeded throughout the rental period. Lanka Real Estate reserves the right to refuse entry, terminate the rental agreement without prior notice, or impose surcharges in cases of non-compliance
6. Lanka Real Estate and/or villa management reserve the right to request that guests who are excessively noisy or behave inappropriately vacate the property without reimbursement

Bookings and Payments

1. Payments are to be made in US Dollars. A pre-agreed equivalent amount will be advised by Lanka Real Estate for payments in other currencies. We are unable to accept credit card payments
2. All payments due must be made in full
3. Any bank charges relating to the transfer of funds must be borne by the person making the booking, not by Lanka Real Estate
4. For all payments, you will be sent our company bank details.

Cancellation Policy

1. Cancellations must be made in writing by email to bookings@lankarealestate.com
2. No-shows are subject to forfeiture of all payments you have made
3. Should you cancel your booking for any reason, your deposit is non-refundable. Any balance payment will be returned (less any bank charges) unless the cancellation was made within 30 days of the check-in date
4. In the unlikely event that we need to cancel your booking prior to the date of your arrival, you will be entitled to a full refund of all monies paid

Terms and Conditions of Occupancy

1. By paying the deposit, you agree to all the terms and conditions set out herein
2. You are entitled to occupy the specified property for the full period booked, subject to the following conditions:

• • Property Care:  You agree to leave the property and its contents in the same condition as you found them on arrival. You agree not to make any changes or alterations to the property and its contents during the course of your stay. You also agree not to damage either the property or its contents, or remove anything from the property that does not belong to you.
  • Usage Restrictions: You may not use the property for anything other than as a holiday villa. You may not use the property for commercial purposes or to hold any event without prior written agreement from Lanka Real Estate.
  • Subletting Prohibition: You may not sublet the property at any time or allow any other person (other than those declared at the time of booking) to enter or stay at the property without prior agreement from Lanka Real Estate.
  • Access Limitations: You may only stay in and use the facilities found within the villa you have rented. You may not at any time enter any other annexes or private quarters.
  • Damage Reporting: You agree to report any damaged or soiled items belonging to the property to the staff and, if deemed necessary, to pay for the washing or repair of these items.
  • Property Access: You agree to allow Lanka Real Estate and/or the owners’ representatives to enter the property during the course of your stay, subject to reasonable notice, to assess or carry out repairs as may be necessary.
  • Staff Presence: There must always be staff present at the property. Please do not ask the villa staff to leave the property at any time other than to carry out their duties, such as shopping for groceries on your behalf. Kindly refrain from asking the staff for credit of any kind during your stay. Any items you wish the staff to purchase must be paid for in cash before receipt

Insurance

As with any holiday, we strongly recommend that all parties staying at the villa have their own comprehensive travel insurance (including personal effects, injury, and medical cover). Lanka Real Estate cannot be held responsible for any financial loss or damage to our guests’ personal items, nor any injury sustained by them or any member of their party while staying at one of our properties

Arrivals and Departures

1. Please refer to your booking confirmation for check-in and check-out times. Please try not to arrive earlier than the stated time, as the staff need time to prepare for your arrival. As per our terms and conditions, a security deposit of one day’s rental (or one week for long-term lets) may be requested in cash upon arrival (such requirement will be notified prior to arrival)
2. On departure, please vacate the villa by the stated check-out time. In some cases, we understand that this may be difficult, and we will try our best to accommodate inconvenient flight times. Upon departure, subject to a satisfactory check of the villa to ensure no damages have occurred, the security deposit will be refunded.

Liability

1. As mentioned above, travel insurance that covers any potential occurrences during your holiday—including illness, injury, death, damage, loss, and cancellation—is highly advisable
2. Lanka Real Estate is not liable in any circumstance to substitute or refund any unused portion of accommodation and other related services
3. Lanka Real Estate is not liable for damage, loss, injury, or death sustained by residing clients both inside and outside the villa
4. While we make our best efforts to ensure the accuracy of information presented in our listings, we are not responsible for any changes and alterations made by the villa owner
5. Lanka Real Estate is not responsible, and therefore is not liable, for any related expenses that may arise from inconvenience caused to you regarding the state or condition of the villa
6. Lanka Real Estate is not liable for any loss and damages to personal belongings of the clients and their visiting guests, including cars and personal belongings left inside vehicles.

Complaints

1. Both Lanka Real Estate and villa owners do their best to provide comfortable accommodation for clients. However, we are also aware that there are issues beyond our control that may negatively affect the guest experience
2. Guests should address complaints to the villa manager and/or the concierge immediately
3. Neither the villa owner nor Lanka Real Estate will entertain any complaints raised after checkout
4. Lanka Real Estate is not liable for failure to perform its obligations caused by issues beyond its reasonable control, including but not limited to acts of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism